1. How can I check whether I qualify as a Bulk Waste Generator (BWG)?

You can use the BWG Eligibility Assessment available on the Home page of the SWM Centralized Portal to check your eligibility.

2. Can a consultant, vendor, or employee register on behalf of an organization?

Yes, provided they are the authorized representative of the organization and use valid contact details for registration and future communications. These details shall be validated during verification by the concerned local body.

3. Do I need to register separately for each facility or organization?

Yes. Registration is organization-specific and ULB-specific. Every organization or facility meeting the eligibility criteria shall register separately.

4. Will I receive notifications when my application status changes?

Yes. You shall receive communications through your registered email ID and mobile number.

5. What should I keep ready before starting my registration?

Keep the following readily available:

• Active mobile number and email ID
• Organization details
• • Details of waste generated per day, building floor area, and water consumption per day (where applicable)
• Any one of the following supporting documents:
  • Property tax document
  • Building approval plan
  • Water bill
  • GSTIN document
  • Agreements with authorized waste processor

6. Can I start registration and complete it later?

Yes. Where applicable, registrations can be saved as drafts and resumed later before final submission.

7. How long shall account creation and registration approval take?

Account creation typically takes a few minutes if OTP verification is completed and all required details are available. Registration approval timelines depend on review and verification by the concerned authority.

8. Can I use the same mobile number or email ID for multiple user accounts or organizations?

No. A mobile number or email ID already registered on the portal cannot be used to create another user account. Each user must provide separate contact details.

9. What should I do if I do not receive an OTP?

You should:

• Confirm that the entered mobile number and email ID are correct
• Check your email spam or junk folder
• Ensure that your mobile device has network connectivity
• Use the "Resend OTP" option
• Raise a grievance or contact portal support if the issue continues

10. How can I log in to my existing account?

You can log in using either of the following methods:

Login with Password

• Enter your registered email ID or mobile number
• Enter your password
• Complete the CAPTCHA

Login with OTP

• Enter your registered email ID or mobile number
• Complete the CAPTCHA
• Verify the OTP received

1. Does creating an account complete the registration process?

No. Account creation only provides access to the portal. You must complete the registration application, upload the required documents, and submit the application for review.

2. Am I required to make a payment while submitting an application?

Yes. All non-government BWGs and Waste Facilities are required to pay a fee for registration and filing of annual returns. To know about the user fee guidelines, click here.

3. How shall I know whether my application has been submitted successfully?

After successful submission, the application status changes to "Under Review." You can track the status, view the submitted application, and download the acknowledgement receipt through "My Applications."

4. Can I edit my application after final submission?

No. A submitted application cannot be edited while it is under review. It can be corrected if the reviewing authority returns it with the status "Correction Requested" after verification.

5. What does "Correction Requested" mean?

It means the reviewing authority has identified information that requires revision. You should:

• Open the application
• Review the authority's comments
• Correct the specified information
• Resubmit the application

After resubmission, the status changes back to "Under Review."

6. Who shall review my registration application?

BWG and Waste Facility registration applications are reviewed by the concerned Urban Local Body (ULB) or District Panchayat, followed by physical verification by the concerned local body.

7. What happens after my application is approved?

The application status changes to "Approved."

You can:

• Download the registration certificate
• Start filing monthly returns through the portal.

8. What can I do if my application is rejected?

The portal provides options to:

• File an amendment
• Raise an Appeal

The appropriate action should be selected based on the reviewing authority's comments and the reason for rejection.

9. Where shall my Level 1 Appeal be reviewed?

Level 1 Appeals submitted by BWGs and Waste Facilities shall be reviewed by the District Magistrate.

10. Can I file a further appeal after Level 1?

Yes. Level 2 Appeal requests:

• From BWGs shall be reviewed by the State Urban Development Department (UDD).
• From Waste Facilities shall be reviewed by the SPCB/PCC.

1. Can I raise a grievance through the portal?

YYes. Registered users can select "Raise Grievance" under "Apply Services" after login. Non-registered users can use "Raise Grievance" from the footer section of the portal home page.

2. When should I submit an event intimation?

If you are organising an event or gathering of more than one hundred persons at an unlicensed location, you must intimate the concerned local body at least three days in advance.

Registered users can submit an Event Intimation under "Apply Services", while non-registered users may access the service from the portal home page footer.

3. Where can I find role-specific instructions?

Please refer to the "User Manuals" section of the portal for detailed guidance and process instructions.